Frequently Asked Questions
Common questions & answers about our lawn and irrigation services
Where are your headquarters located?
We have facilities in River Falls and Chippewa Falls, Wisconsin.
About Our Lawn Services
Is my service guaranteed?
Yes, all of our services are guaranteed.
How do I know when my yard will be serviced?
You will receive an email notifying you the day before service as well as a text option on your cell phone.
How long until kids and pets can be on the grass?
Typically, it takes 2-3 hours for our applications to dry depending on weather conditions.
How long between each application?
Applications are typically every 4-6 weeks.
Is there anything I need to do before my first service?
Please make sure to keep any locked gates unlocked and all pets inside as well as pick up any kids' toys from the yard.
Do I need to be home for my first service?
You do not need to be present during the service, just ensure our technicians have access to the yard or any other parts of the property needed to complete the service.
How do I pay my bill?
- You can prepay for services and save up to 7%
- Pay online through our customer portal
- Autopay after services with your billing method saved to your account
- Pay as you go with each service
- Send your payment through the mail
- Stop into any of our offices, Eau Claire and River Falls and pay in person
How long will my service continue?
Our service continues year to year unless you contact us to cancel your service or request a non-continuous service.
Are the products you use safe?
Our products exceed the EPA criteria for health, safety, and environmental standards. Product safety is our top priority with every service we offer. We use a combination of dry granular and liquid materials applied by licensed applicators on the yard depending on the time of year and what is best for your lawn.
What happens if I have multiple services on my program?
It is very important to put products on at the correct time for the best result possible. If a lawn program is purchased and pest control, shrub, and tree, or any insect control is also purchased, weather and season pending, the services could be done on the same day. If you are set up with autopay, the services will be billed on the same day.
How do I know my lawn has been serviced?
The technician will leave a placard flag in your yard.
When should I expect to see results?
You should see improvements after each application, but it does take a complete season to see a weed-free lawn.
Should I do any watering before or after applications?
Our products are made for water so watering beforehand is okay, but we would recommend not watering 2-3 hours after the application so the product has a chance to dry. If you have a large amount or a very invasive weed, it is recommended to leave the application for 24 hours before you water, so the product has enough time to soak into the targeted areas.
When should I mow, before or after applications?
You do not have to mow beforehand but we want the Weed Control to contact as long as possible so it’s ideal to wait at least 24 hours after an application to mow. Do not mow too short as the fertilizer can burn grass that has been cut too short. We recommend you cut less than ⅓ of the grass blade in one mow.
What if I don’t see any of the weeds dying after an application?
It typically takes 7-10 days for the Weed Control to do its job. Weather is a factor as well; good sunlight and temperature are very important for the Weed Control to work.
Will rain affect my application?
Our products are designed for water. The fertilizer will stay on the yard regardless of watering or rain. The Weed Control, on the other hand, may be affected. If you get a heavy rain after a Weed Control application, keep an eye on your weeds and if you don’t see them dying off after 7-10 days, give us a call and with our Green Oasis Promise Guarantee, we will come out and reapply for no charge.
About Our Irrigation Services
Do I need to be home while an irrigation service is being performed?
You will not need to be home as long as we have access to your system (including the controller).
During Spring start-ups we will need the water turned on if possible and with lake systems we may need access to the electrical panel. If the power is off, we will stop by and take care of it even if you’re not able to be there!
Fall blow-outs for your system will be similar, but instead of turning on the water, you need to make sure the water is off. The only situation this will not apply to is during more in depth system repairs. We may need you home to help locate areas of concern, approve certain repairs, system questions, etc.
Can I choose a date for my startup, blowout, or repair?
We aim to be as flexible as possible with our customers. In order to make our services cost effective for everyone, we schedule services based on location. We can sometimes reschedule but make no guarantees for a specific date. Due to re-routing expenses and time involved; we may charge a reschedule fee for appointments that need to be changed.
Can I choose what time my service will be performed?
We allow all customers to specify an “AM” or “PM” appointment. We do our best to be there within that time frame, but due to unseen circumstances, we cannot always make it at a specific time.
My scheduled service date doesn’t work for me, what do I do?
Contact us! We try to work with all our customers to find a date that works best for them. However, if you chose to cancel your scheduled service date, we reserve the right to charge a rescheduling fee. In addition, we cannot guarantee when we will be able to make it back to perform the service. Feel free to reach out to us at email@example.com or call/text 715-832-0800.
How will I be notified of my scheduled service?
Once a date is scheduled, we will send you an email/text to notify you of your scheduled date. Any further communication including time changes, date changes, or day of notifications we will use text, email, and phone calls.
What should I do if my system isn’t working properly?
Contact us! We specialize in irrigation repair and have a knowledgeable team of technicians with years of experience. We will be able to pin-point the issue and determine the necessary repairs.
If you know ahead of time your system isn’t functioning (for example before your spring start up service) please give us a heads up so we can allocate additional time to make the necessary repairs. Please Note: Repairs done during a routine maintenance service will have an additional labor + parts charge.
I want to talk with the technician before they do any service. How should I go about that?
During our normal maintenance services, our techs try to complete jobs as quickly and efficiently as possible. If you would like to go over something with them just give us a heads up and they will be happy to connect with you while there.
How do I receive my bill if I haven’t prepaid?
If you choose not to prepay, all bills will be sent through email once the job is complete. You will also receive a statement at the end of each month via email or a physical letter, indicating what you owe.
Is it worth having a full irrigation maintenance program (spring start up, mid-season check, fall blow out) or can I choose which services I want?
We always allow flexibility for our customers to choose which services fit best with their needs. However, we always recommend a full maintenance program because it allows us to regularly check the system and make sure everything is running smoothly.
Spring Start-up comes before growing season even starts. This allows us to make sure your water is on and everything is functioning before the system is really needed.
Mid Season Check allows us to check proper coverage, that the system running properly, and the controller is programmed according to industry recommended standards.
Fall Blowout is one of the most important services as it is vital in preventing damage to your system and home. This service allows us to push the water out of your pipes so that they don’t freeze during the cold winter months.
In addition, we can do minor repairs such as adjusting or replacing heads that may break down or get damaged later in the season.
What should I do if my street or road is under construction?
If you are aware that your road will be under construction, please give us a notice ahead of time. This way we will be able to prepare your irrigation system for any potential damage and make sure things are still running smoothly.